Privacy and Cookie Policy

Two Associates LTD is committed to safeguarding all private information entrusted to us in the use of our website. This Privacy policy will explain how we use the personal data we collect from you when you use our website.

Two Associates Ltd is a company registered in England and Wales under company number 6548780, with our registered office at Thorncroft Manor, Thorncroft Drive, Leatherhead, Surrey, KT22 8JB. For the purposes of data protection law, Two Associates Ltd is the "controller" of the personal data described in this policy.

Two Associates Ltd collects the following data:

• Personal data (Name, email address and telephone number – when contacting us via enquiries@two-uk.com).
• Google Analytics tracking (device data, browser data, behaviour data and location data).

You directly provide us with most of the data we collect. We collect this data when you:

• Voluntarily contact us via email or telephone.
• Use or view our website, via Google Analytics when you accept the use of cookies.

We rely on the following legal grounds to process your personal data:

• Where you contact us regarding a project, we process your name, email address and telephone number based on our legitimate interests in responding to your enquiry and, where a contract results, to perform that contract.
• Where we use Google Analytics to understand how visitors use our site, we rely on your consent, given via our cookie banner.
• Where you have opted in to marketing, we rely on your consent, which you may withdraw at any time.

We collect your data so that we can:

• Provide you with our services, if you contact us regarding a project.
• Review and improve our website performance.

We do not use your personal data for any automated decision-making, including profiling.

We implement appropriate measures to protect all personal data against loss, change or damage. All personal data which is provided to us is stored on secure servers.

We retain personal data collected for six months following our last interaction with you, unless a longer period is required to comply with a legal, accounting or reporting obligation. After this period, your data is securely deleted.

We would like to send you information about our services that you may be interested in from time to time. If you have agreed to receive marketing, you may always opt out.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email us at enquiries@two-uk.com.

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain circumstances.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain circumstances.

The right to object to processing – You have the right to object to the processing of your personal data, under certain circumstances.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation or directly to you, under certain circumstances.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at enquiries@two-uk.com.

If you believe we have not handled your personal data in accordance with the law, you have the right to complain to the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance at enquiries@two-uk.com.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

We use cookies to understand how visitors interact with our site for overall performance and to identify any areas for improvement. We do not use cookies to collect any directly identifiable personal information about visitors.

Cookies are either:

Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer;

Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

Cookies can also be categorised as follows:

Strictly necessary cookies: These cookies are essential to enable you to use a website effectively and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features.

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed.

The site uses Google Analytics tracking for analytical and performance purposes only.

This includes:

• Device data – Unique identifiers, session IDs and engagement counters.
• Technical data – IP address, browser type/version, operating system, screen resolution, language and device type.
• Behaviour data – Page views, clicks, scroll activity, session duration and user interactions.

When you first visit our site, you will be shown a cookie banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the “Manage Cookies” link in the footer. Alternatively, you can set your browser to not accept cookies. Most of the website will function normally, however any that rely on cookies will not.

We keep our Privacy Policy under regular review and place any updates on this webpage.

If you have any questions or requests regarding this Privacy Policy, please contact us at enquiries@two-uk.com.